Frequently asked questions
When will I receive my tickets?
When you sign up for any of the events via our website you will receive a confirmation email immediately.
All the information you will need for the event will be forwarded to you in a separate email.
Please check your junk folder in the event you do not receive your email.
If I cannot attend the event, will I get a refund?
You may request to cancel your ticket for a full refund, up to 72 hours before the event. You may also transfer your ticket to a different date.
Cancellations made after this time may not receive a refund or transfer.
We appreciate there may be circumstances that require a more personal response. We will do our best to accommodate any late minute emergencies.
We encourage you to contact us at
as soon as possible at
What equipment and clothing will I need for the event?
The equipment and clothing you will need will depend on the event. All information will be sent to you upon signing up for the event.
Will I have to supply my own Bergen/rucksack for The Fan Dance?
Yes, all participants will be required to bring their own bergen/rucksack including the necessary kit to make up the correct weight of 35lb (25lb for veteran catagory). A suggested kit list will be sent to you upon signing up for the event.
We recommend training with your bergen ahead of the event.
Is there a cut off time for The Fan Dance?
We have a cut off time of 3hrs to the halfway point. Here you will be assessed on your condition and suitability to continue.
Do I need to wear boots for The Fan Dance?
If carrying weight, we strongly recommend wearing good ankle supporting boots and that they are worn in to avoid injuries or discomfort.
If running without weight, we recommend that your footwear has good traction for rocky and uneven terrain.